I am choosing between two companies to handle online payments for the new synagogue website. I'm a pretty smart cookie but I don't know the difference between a Gateway and a merchant login. And I couldn't tell you the ins and outs of encrypted credit card numbers to save my life.
I'm sure that the representative I spoke to gives this speech 100x a day. After he explained everything to me - while speaking at the speed of light - I asked him a few questions in an attempt to slow him down so that I could understand what he was talking about. This was the sarcastic response I got -
"Ma'am, I'm not sure how I can explain this any clearer to you"
I think someone needs to brush up on their people skills.